Return & Exchange Window
We accept returns or exchanges within 10 days of the delivery date. To be eligible, returned items must be:

• In original, unworn condition

• With no signs of wear, wash, alteration, or damage

• In the original packaging, including any tags or other items

We reserve the right to deny a refund or exchange if the returned item shows unreasonable wear or use. In such cases, at our discretion, we may offer:

• A reduced refund based on the condition of the item, or

• Return of the item to the customer without a refund, or

• neither a return of the item to the customer or a refund

You will be contacted in such cases to make a selection.

Return Process
To initiate a return, please email info@laddandco.com with your order number, reason for return, and choice of exchange or refund. We will provide return instructions on how to ensure the garment safely makes its way back to us. Unless the return is due to our error (e.g., wrong item shipped, manufacturing defect), return and exchange shipping costs are the responsibility of the customer in the form of a prepaid label. Returns, refunds, and exchanges are only available for purchases made in the United States.

Refunds
Approved refunds will be processed to the original payment method within 5–10 business days after we receive and inspect the returned item. Please note it may take additional time for your bank or credit card company to post the refund to your account. 

Exchanges
Please ship the item back to us in the condition mentioned above, either in the shipping mailer provided initially or in a different one. Once we receive the returned item, the exchange will be sent via a prepaid shipping label by the customer. Certain items may be marked as Final Sale and are not eligible for return or exchange. Final Sale items will be clearly marked on the product page and during checkout.

Policy Abuse
We reserve the right to refuse service to anyone who abuses our return policy, including excessive returns, signs of worn use, or suspected fraudulent activity. Repeat violations may result in restriction of future purchases.

Last Revised: 07/07/2025